British Airways Enhance Passenger Experience at Heathrow- NCL Travel

British Airways has finally completed its lounge refresh to enhance the passenger experience at London Heathrow. The lounge, with a range of improvements for customers to enjoy ahead of their flight, is located at Terminal 5’s B gates.

The airline has introduced new features in its T5B lounge for its premium customers, including an area where customers can enjoy a brand-new seasonal menu being prepared live with locally sourced ingredients. Customers can also help themselves by selecting from a range of hot and cold dishes available in the airline’s redesigned deli area.

The lounge also features new bespoke furniture, flooring, and soft furnishings to elevate the ambience of the lounge. The lounge also features a quiet zone for those who wish to relax pre-flight.

The airline has also installed a brand-new bar in its First Lounge at London Heathrow Terminal 5. Customers will be able to order a range of premium drinks, from bubbles to mocktails, all selected by the airline’s Master of Wine.

Calum Laming, British Airways’ Chief Customer Officer, said, “We know that the airport experience is an important part of the journey for our customers, especially our premium customers, and we’re always listening to their feedback.

He added, “We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work, or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.”

British Airways has also introduced brand-new onboard snack boxes for all its customers travelling on long-haul flights in World Traveller (economy) and World Traveller Plus (premium economy). This contains a selection of sweet and savoury treats for customers to choose from, such as chocolates, biscuits, and popcorn.

The airline recently announced improvements across its other lounges, with new furniture added to its Concorde Room and Arrivals lounge at London Heathrow Terminal 5. Day beds will also be coming to the Concorde Room later this year. Most recently, the airline announced that it has created the ultimate martini in its Concorde Room, in partnership with mixologist Mr Lyan and designed by engineering experts Bremont and CALLUM.

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